Support
We provide email and ticket-based support to all paid subscribers. Response targets:
| Plan | First response | Hours |
|---|---|---|
| Basic / 基础版 | 1 business day | Mon–Fri 9-17 PT |
| Premium / 高级版 | 4 hours, 24×7 for Sev1 | 24×7 |
Open a ticket
Email wangyizhe@intellnet.cn from the address that purchased the subscription, or use the in-product “Help” button (top right of the console). Include your Marketplace subscription ID for fastest routing.
Status
Service status, planned maintenance, and incident reports are published at status.example.com.
Security disclosure
Suspected vulnerabilities: wangyizhe@intellnet.cn (PGP key on request). We follow a 90-day responsible-disclosure window.